Frequently Asked Questions

General Questions

Do you offer special pricing for children, students, or seniors?

We have discounts only for children in certain tour, please verify if a discount is available directly in the tour page next up the “Book Now Button”.

Do you organize tours in all languages?

Our Group tours are in English, but we can organize a private tour in your own language, fell free to contact us and fill in “Customize Your Tour” message field in order to verify the availability.

What do I do if I am late for my tour?

All tours require you to be at the meeting point 15 minutes before the starting time, if you are in late in any case please contact us by phone in order to receive assistance.

Booking a Tour

I booked an activity but haven’t received my tickets or voucher. What should I do?

Check your spam folder or contact us by email at [email protected].

Modify or Cancel a Reservation

I already have a booking, it is possible to modify it?

It is possible to modify number of people or date accordingly to availability and to our cancellation policy:

Canceling a booking with Veditalia ACS srl entail some cancellation fees, applied by Veditalia ACS srl, as outlined below. When canceling any booking you will be notified via email or telephone of the total cancellation fees.

If you cancel at least 24 hour in advance, you will receive full refund.

If you cancel less than 24 hour in adavnce, you will be charged a 100% cancellation fee.

The refund will be made within 20 working days by crediting the credit card used.

If you want to add other people or change the date please contact us by email at [email protected] or by phone/whatsapp at +39 0245370660 in order to check the availability.